1) Scope & Definitions

2) Contract of Carriage

3) Booking & Tickets

• Tickets are issued in the name of the passenger and are non-transferable.
• Full payment is required at the time of booking unless otherwise agreed.
• Tickets must be used in sequence from the first flight segment.
• Failure to use any segment may result in cancellation of remaining segments.

4) Fares, Taxes & Fees

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport. Taxes, fees, and charges imposed by governments or airport authorities are additional and subject to change.

5) Schedules, Changes & Cancellations

Flight times are not guaranteed and form no part of the contract of carriage. We may need to change schedules, cancel, delay, or reschedule flights. We will make reasonable efforts to notify you of changes. If we cancel a flight, you may be entitled to a refund or rebooking.

6) Check-in & Boarding

• Check-in closes 60 minutes before scheduled departure for international flights and 45 minutes for domestic flights.
• You must be at the boarding gate at least 30 minutes before departure.
• Failure to check in or board on time may result in cancellation of your reservation without refund.

7) Baggage Rules

• Checked baggage allowance varies by fare class and route. Excess baggage fees apply.
• Cabin baggage must not exceed 7kg and must fit in overhead bins or under the seat.
• Prohibited items include explosives, flammable materials, and other dangerous goods as per IATA regulations.

8) Special Assistance

Passengers requiring special assistance (wheelchair, medical equipment, etc.) must notify us at least 48 hours before departure. We will make reasonable efforts to accommodate your needs subject to safety and operational requirements.

9) Refusal of Carriage

We may refuse to carry you or your baggage if: you fail to comply with applicable laws; your conduct poses a risk to safety, health, or comfort of other passengers; you are intoxicated or under the influence of drugs; you refuse security screening; or you fail to follow crew instructions.

10) Conduct on Board

You must comply with all safety instructions and regulations. Disruptive behavior, including but not limited to: smoking, verbal or physical abuse, interference with crew duties, or failure to follow instructions may result in legal action, diversion of the aircraft, and you being liable for all associated costs.

11) Liability

Our liability for death or bodily injury is governed by the Montreal Convention or Warsaw Convention as applicable. For baggage loss, damage, or delay, liability limits apply as set out in these conventions. We are not liable for damage to fragile or perishable items packed in checked baggage.

12) Refunds

Refund eligibility depends on your fare type. Non-refundable tickets may only be refunded in case of death or serious illness (with medical certificate). Refunds are processed to the original form of payment within 30 days of request. Administrative fees may apply.

13) Travel Documents (Passport, Visa Information)

Passengers are responsible for obtaining all required travel documents including passports, visas, and health certificates. Elite Air is not liable for denied entry due to improper documentation.

14) Data Protection

We collect and process your personal data in accordance with our Privacy Policy. Your data may be shared with government authorities, service providers, and partners as necessary to provide our services and comply with legal obligations.

15) Governing Law & Venue

These Terms are governed by the laws of Kuwait. Any disputes arising from these Terms or your carriage shall be subject to the exclusive jurisdiction of the courts of Kuwait, except where the Montreal Convention or other mandatory law provides otherwise.

16) Contact